My Availability

As of March 17th, 2014, I’ve started a new day job. I previously worked at home, which gave me a lot of flexibility in terms of checking my email, answering questions, and even logging in during the daytime if needed. But my new job is much less flexible, and comes with a massive commute – meaning that there are at least 3 hours of my day that I’m utterly unavailable.

When it comes to support questions, my policy is to answer current customers before answering potential new customers. I do realize this likely means less sales for me, but I value my customers and think their needs/questions should come first.

So here’s how you can make the most effective use of your time (and mine) …

Existing Customers
If you’ll please keep these points in mind, it’ll help me offer you the best possible support:

  1. Never send me notecards. They might not get read for days.
  2. Never hesitate to send me an IM or email. I find it extremely distressing when a customer says to me “I struggled with this for soooo long, and just can’t figure it out, so I’m contacting you.” UGH, that makes me feel like dog poop. There’s no need to struggle with anything for “so long” when you can just IM me and ask! I don’t want you to come to me once you’re already frustrated, that’s no fun for either of us. I appreciate when people try to figure things out on their own, but please don’t let a question or problem fester, when I’m so totally willing to help you in any way I can.
  3. When you contact me, I need details, lots of details. If something’s not working, it doesn’t help me if you say it’s not working! I need to know what you’re seeing that makes you think it’s not working, what the symptoms are, any messages you see, etc. Please, please provide too many details in the first message, I promise you’ll save us both time!
  4. Please check the documentation. As you can imagine, I answer a lot of the same questions over and over, and that’s why I write stuff down, to save my poor fingers. The documentation for version 3 of the E2V system is found here.

Potential Customers
Thank you so much for your interest in the E2V system! I will be happy to talk to you about your business needs, and see if E2V is a good fit for your store. No one system is right for everyone, so a brief chat can help you avoid buying the wrong thing. A couple of quick notes:

  1. The features of the system are briefly mentioned on the E2V website. The full system documentation is also available here, so you can know exactly what’s involved with the system.
  2. Please read this overview page, especially if you’ve never used a scripted vendor system before!
  3. Please let me know what solution you’re currently using in your store. For example, “I’m just starting” or “I’m just using regular buy contents prims” or “I’m using system XYZ” or however you can describe your current setup. This helps me know how to best advise you in terms of conversion and setup!
  4. Please be a little patient. I will get back to you, it just might take me a day or so.

 

 

 

Rolling Restarts

For most regions the standard LL rolling restarts happen on Tuesday mornings (SLT), and on Wednesday for the remaining regions. Certain configurations of the E2V system can be affected by these restarts, and this article explains those situations.

Please see this article to be sure which version of the system you have, as it makes a big difference when it comes to rolling restarts!

To understand the impact rolling restarts can have on the E2V system in your store, it’s important to first understand how your store is (or can be) configured when it comes to product delivery. The list of rules is:

  • If your vendor is using 2.9 or earlier, product is always delivered from the Inventor Server as a box.
  • If your vendor is using 2.13 or later, you have the option of product being delivered as a box from the vendor itself, or as a box from the Inventory Server.
  • If your vendor is using any version 3 script, you have the 3 options. Product is either delivered from the vendor prim as a box, from the vendor prim as a folder, or from the Inventory Server as a box.

(“Box” in this context means a single object, which might be a box, or a bag, or a duck, or whatever.)

If your store is configured to deliver product from the Inventory Server, and your Inventory Server is not on the same region as your store, then it’s possible for product delivery to be affected by a rolling restart, as the Inventory Server basically ceases to exist while that region is being restarted.

With version 2, there’s only one way to avoid delivery problems during the time the Inventory Server’s region is being restarted, and that is to Take A Copy of the server, and rez it on the store region.

For version 3 users, you have more choices.

First, you can do nothing. This is because the Delivery Relay will queue up purchases while the server is unavailable, and will then process them once the server (i.e. region) comes back online.

Second, you also put a copy of the server on the store region.

Third, you can use a backup Inventory Server. The backup server would only be used during the time that the primary Inventory Server is unreachable. Soon after the primary server region comes back online, the Delivery Relay will automatically switch back to the primary server.

 

What version of the E2V system do I have?

As of this writing, there are two live, active versions of the E2V system in use. They are called “version 2” and “version 3.”

You can tell which version you have in two very simple ways:

  1. If your Inventory Server is white, you’re on version 2. If it’s black, you’re on version 3.
  2. If your vendor scripts are called “[E2V] Vendor 2.x” then you’re on version 2. If they’re called “[E2V-3] Vendor 3.x” then you’re on version 3. (Note that the “x” in both cases will actually be a number)

About Version Numbers

Version numbers in software operate a little differently than normal numbers. For example, you might think that version “2.9” is greater than version “2.16” if you view the numbers as traditional fractions. However, version numbers are typically presented in the format “major.minor” where 2.16 is a later version than 2.9, because the number “16” comes after the number “9.” In other words, don’t view them as decimals/fractions, view each number as a whole number, separated by a “.” character.

Admin Website URLS

If you’re on version 2, your admin site is located here: http://www.e2-designs.com/e2v/owners/

If you’re on version 3, your admin site is here:  http://www.e2-designs.com/e2v-3/owners/

There are a few things to note about these versions and sites:

  • All your sales data, whether you’re on 2 or 3, goes to the same place. if you upgrade to 3 from 2, you’re still accessing the same sales data.
  • Since both websites access the same sales data, many functions can be performed on either site. However, due to changes in version 3, some of the version 2 site’s functions will have no effect. Specifically, the store-wide sale feature, and anything having to do with split proceeds has moved in-world.