How to diagnose AND FIX delivery problems

There are 3 basic kinds of delivery problems, and each is diagnosed differently. They are:

  • Buying for yourself doesn’t work
  • Buying as a gift doesn’t work
  • Redelivery doesn’t work

First step: Try it yourself

If you’ve received complaints from your customers that something isn’t delivering, the most important thing you can do, before anything else, is to try the same thing, from the same vendor, for yourself. There’s nothing like first-hand experience, and to efficiently diagnose and fix a problem you will need a consistent test case so you’ll know when it’s fixed.

Buying for yourself doesn’t work

First, reset the vendor. The safest and most effective way to reset any scripted item in SL is to delete and replace the script. This doesn’t mean you’ll have to replace all your vendor scripts! It’s just an extremely effective way to perform tests to find out what’s wrong.

When the vendor starts up, it will display some text in local chat. That text with contain the word “server” or “box” or “folder.”

“box” – it’s almost impossible for this to fail. Try it again now that you’ve reset the vendor.

“folder” – it’s almost impossible for this to fail. Try it again now that you’ve reset the vendor.

“server” – here is the chain of events/objects you need to check:

  1. The vendor must contact the Delivery Relay. Make sure the Delivery Relay is rezzed, shows “Active” on the front, and shows “00” as the count.
  2. The Delivery Relay must contact the Inventory Server. Make sure the Inventory Server responds when you click it. Pick “Reconnect” from its menu.
  3. The Inventory Server must contain an object by the exact same name as the vendor prim in any one of its Storage Box prims (not in the root prim). Case, spacing, and punctuation are all extremely important. Make sure the object is in the Server and has the correct name.
  4. If the object is present, take a copy of “bootstrap” script from the Storage Box that contains the item. Delete both the bootstrap script and the Storage Box script from the Storage Box linked prim. Add the bootstrap script back into the Storage Box. Click the server and pick Reset. Try the purchase again.

Buying as a gift doesn’t work

First, reset the vendor. The safest and most effective way to reset any scripted item in SL is to delete and replace the script. This doesn’t mean you’ll have to replace all your vendor scripts! It’s just an extremely effective way to perform tests to find out what’s wrong.

When the vendor starts up, it will display some text in local chat. That text with contain the word “server” or “box” or “folder.”

“box” – it’s almost impossible for this to fail. Try it again now that you’ve reset the vendor.

“folder” or “server” – Here’s what to check:

  1. The vendor must contact the Delivery Relay. Make sure the Delivery Relay is rezzed, shows “Active” on the front, and shows “00” as the count.
  2. The Delivery Relay must contact the Inventory Server. Make sure the Inventory Server responds when you click it. Pick “Reconnect” from its menu.
  3. The Inventory Server must contain an object by the exact same name as the vendor prim in any one of its Storage Box prims (not in the root prim). Case, spacing, and punctuation are all extremely important. Make sure the object is in the Server and has the correct name.
  4. If the object is present, take a copy of “bootstrap” script from the Storage Box that contains the item. Delete both the bootstrap script and the Storage Box script from the Storage Box linked prim. Add the bootstrap script back into the Storage Box. Click the server and pick Reset. Try the purchase again.

Most common mistakes

  • You have multiple Store Controllers or Delivery Relays rezzed on the region in question. This will cause seemingly random problems.
  • Your intention is to have the boxed item in the vendor, but when you reset the vendor, it shows “folder” instead of “box.” This means that the name of the vendor and the name of the box do not match exactly.
  • The name of the vendor and the name of the box in the Inventory Server do not match exactly. Check the name of the box in the server. Check your suffixes if you’re using them.
  • The boxed product is in the Inventory Server’s root prim, not in one of the linked Storage Boxes.

Splits in version 2 scripts

There are a few scripts in the E2V system that are actually still version 2 scripts, just renamed to fit into the rest of the version 3 package. The SimpleVendor and AnimVendor scripts are two of these.

This article will explain how to do splits with these scripts.

Step 1 – Create the split plan on the version 2 website. Log in with your normal avatar name and password from the version 3 site. Click the Splits tab, and create a new split.

Step 2 – Refer to the split in the vendor description field. Vendor options with version 2 scripts use the “s:” option to specify a split name. For example, the following options line set the item for sale for L$100, and uses a split named “dts”:

p:100 s:dts

Step 3 – For the animation vendor only, you will need to use the extra Utils script provided in the box also. This is because each script can hold permissions for only 1 avatar at a time. The main script will hold the animate permissions for the person posing, and the Utils script will hold the permissions for the store owner to pay the splits. Add the utils script first, then the main script.

 

Berry’s “Have you ever?”

I’M TRYING TO BE ONE OF THE COOL KIDS, OK? STOP MAKING FUN.

OK, with that out of the way, here are the goods:

    1. Have you ever owned a sim in Second Life? I currently own a homestead, does that count?
    2. Have you ever created content in Second Life? Yup! Before scripting, I even trying to make clothes. It was … abysmal. I hated it, and I probably sold 2 things. Then I tried my hand at tattoos and other trinkets, before finally figuring out that doing in SL what I do for a first life job made a lot more sense. Aduh.
    3. Have you ever driven a vehicle in Second Life? Only anything and everything I can get my hands on. Warbugs are a favorite … bumper cars … you name it. I like to move it.
    4. Have you ever gone sky diving in Second Life? Haha YES. Way back in the day. Pretty sure that was like the first “activity” I ever took part in! Hmm, I think I jumped off the Eiffel Tower in that Paris sim like 400 times.
    5. Have you ever played a sport in Second Life? Is bumper cars a sport? What about shooting people down? If so, then yes. Maybe I surfed a little, back in the day?
    6. Have you ever gone clubbing in Second Life? Ugh, who hasn’t? Gol mostly, as far as I remember, and friend’s clubs.
    7. Have you ever fangirled/fanboyed someone in Second Life? Only every day. I am very fortunate in my line of SL business in that I get to meet/talk to some pretty amazing and creative people. My very first fanboy moments were Dove, Elika, and Hely. Shhh.
    8. Have you ever taken a picture of your avatar in water in Second Life? Can’t say that I have.
    9. Have you ever taken a picture of a sunset in Second Life? I think my region stays on daytime!
    10. Have you ever taken a nude picture of your avatar in Second Life? Hmmm, gonna have to say “no” to this one, as far as I can recall. I’ve taken pictures of lots of OTHER people’s naked pixels, but not mine.
    11. Have you ever dated in Second Life? Yup. You’re not asking for details, right? Good.
    12. Have you ever had or attended a wedding in Second Life? Proud to say: nope.
    13. Have you ever drank, smoked or taken drugs in Second Life? Is this a thing? No.
    14. Have you ever engaged in sexual activity in Second Life? Hahaha … no. And by “no” I mean yes, of course.
    15. Have you ever been to Bukkake Bliss in Second Life?  Wait, this exists in SL, too? Oh, I should check it out sometime.

 

Limited Quantity Items in Version 3

Doing limited quantity items in version 3 is doable, but nowhere near as streamlined as I would like, so I apologize for this in advance. In version 4 this feature will be a million times easier!

That said, here’s a step by step guide to doing limited quantity items in version 3:

  1. You must be using Release 9, which everyone should be using already.
  2. In the Release 9 folder you have a script called EventVendor 3.0 – this is the script you’ll be using instead of the regular Vendor 3.7 script.
  3. Using your regular login info, log in here: http://www.e2-sl.com/e2v/owners/index.php
  4. IMPORTANT: Click the Settings tab and press the Save Changes button. DO NOT SKIP THIS STEP.
  5. GO BACK AND READ STEP 4.
  6. Click the Reports tab, then the Limited Stock tab.
  7. Click the Create New Item button.
  8. Enter a Product Name. This name is only a reminder for you, it doesn’t matter to the system, and does not need to match the actual box you’re selling.
  9. Enter a starting quantity.
  10. Press OK
  11. You will see the item you just created at the top of the list. The system will assign a Product ID to your item automatically. You need this number, so write it down.
  12. Create your vendor object and place the box you’re selling inside the vendor object’s inventory. It should also go into the Inventory Server, to allow for redelivery.
  13. Place the price in the vendor object description using the p: option. For example “p:200” would be L$200.
  14. Add a space and put the Product ID using the l: option (lower-case L). For example, “l:451” if you were assigned a Product ID of 451.
  15. Options should have spaces between them, so in this example, the final Description line would be “p:200 l:451” (without the quotes)
  16. Drop in the EventVendor 3.0 script.